Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged or not in its original condition, we may not be able to process your return. You must initiate the return process within 30 days of receiving your order to qualify for a return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with instructions on how to proceed. Please do not send your item back without first contacting us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you must ensure that the item is returned safely.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning the original item.
Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about your options before completing your order.
Contact Information
If you have any questions about our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Our customer service team will respond to your inquiries as quickly as possible.